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Payments.
For UK customers we offer the following payment methods.
Bank Transfer, Cheque, Postal Order, Credit Card or Western Union.Please contact us after placing your order if you wish to pay directly to our Bank account. When making payment please leave the order number as a reference.
For International customers we accept payment by Western Union or Credit Card only.
All payments should be recevied within 7 days of order date, If payment is not received within 10 days the order will automatically be cancelled.
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Shipping
All Items are sent to order direct from our supplier in Asia by registered airmail post. All items will need to be signed for at the point of delivery.
Shipping price is a fixed standard world wide price. Childrens football kits are £6.00 for the first item and £3.00 for each additional item.
Siamsoccerkids.com reserves the right to split up orders and ship them in the manner it deems most appropriate.
Delivery time is on average 10-14 days but can be up to 25 days. Please only contact regarding delayed deliverys 21 days or more after payment date , there is nothing we can do before this time. If your order has not arrived after 25 days we will contact the local post office to track the parcel.
If your Item is received faulty or not as advrtised you may return the item to either our UK or Thailand office and a replacment item will be sent.
If you wish to return a product you should email us first.
Please read the return conditions:
1. You must contact us with your request that you wish to return the item within 30 days of payment or 48 hours of receiving the item.
2. The goods should be returned in as new condition. We won't accept for exchange/refund:
Any item returned at more than 30 days from payment or 48 hours of receiving the item.
Any item that has been worn, washed or tags removed
Any item that has stains, food or other sustain on it.
Please do not send us items that do not meet these conditions, as we do not issue refunds for non-qualifying items and neither we can return the items to you.
3. If we consider that the problem with the item is our responsability (i.e. mistake on the requested size, bad type on the shirt etc .. we WILL REFUND shipping costs and replace the item at our expense.
Refunds
Refunds will be issued in the same payment method as used by the customer for the original purchase.
Availability
We do our best to keep in stock every kit dislayed on the site however, sometimes certain models and sizes are hard to get. In those rare cases we'll act this way:
1st: Contact you after 5 days to offer an exchange for different model or size.
2nd: If we think it is likely that the item will be available shortly you can request to wait
3rd:Alternatively we will be happy to refund full amount paid.
Items lost in mail
If an item is lost in the mail we will need to track the parcel , All items are sent registered so lossed are rare but if we assertain that the parcel has been lost we will resend the item at our own expense. |
